Terrible Sorbet Kenilworth service

had the worse experience at Sorbet Kenilworth. I made a last minute appointment. I was asked if they could call me back to confirm availability. I then got a call and said I could book for 4:45 she asked what I wanted done I said I'd let them know when I got there (either a manicure or a pedicure) this was okay'd by the person I was speaking to. When I got there I was not seen to and had to wait in a queue (even though I had an appointment) I was then called by my nail the****** and directed to the manicure section, this is when I said I chose the pedicure. And I was told there's no space, so I said I'd wait. Then, the manager or owner said I booked the mani so that's what I need to take. Shortly thereafter this same woman whispering to her colleagues (behind the counter) that I booked for a manicure (very professional) so I went to her and asked her why she think I'd lie and waste both mine and her time (she was so abrupt) Eventually I was seen to at 17:15 (30 minutes after my booking time) by my nail the****** in a room, on a bed. It was the most terrible, uncomfortable experience. I was not apologized to and I will not ever go back because of this poor service.