Terrible service from Bianca

<p>Upon my arrival, albeit 15 minutes late (i was travelling by Uber from Durbanville Hills, being a tourist in th Mother City) I was told that my appointment was cancelled and denied access to visit the bathroom and all while 4 the******s stood watching me at reception, because they were 'too busy to accommodate me'. </p> <p>After asking Bianca that 4 of them could watch me ask for a bathroom they didn't seem that busy, a the****** (who was supposed to do my nails initially)said she was still available, she then agreed to have my appointment upheld.</p> <p>After my manicure was complete, and while waiting for my therapsit to continue, another therapsit with a customer asked me to move to a waiting area - the customer then apologised profusely, saying she had witnessed the bad treatment I had received since I walked in. </p> <p>I witnessed other customers being served champagne and i had to request the same service. </p> <p>After being asked to move, I decided to leave the premises altogether, not without giving Bianca a piece of my mind. Upon which, her response was, "we'll send you a voucher' ..the voucher is not the point. Her condescending, non-chalant, devil-may-care; entitled - attitude did not even illicit an apology after all that I said to her.</p> <p>There were many witnesses who were in agreeement with my opinions and nodded consistently with my rant. </p> <p>Most dissapointendly, I was referrred to Sorbet from a local Nail salon that could not accommodate me.</p> <p>Another customer, who was in Sorbet before me, approached me in the mall (Tygervalley) and said she witnessed the whole saga and was shocked at the service from Biance and that it wasn't the first time. </p> <p> </p> <p>Please address this issue with more than just a 'voucher'. </p> <p> </p> <p>Terribly disappointed at the customer service at Sorbet Tygervalley.</p>