Terrible experience

I went to Sorbet on Saturday for a mani and pedi - Firstly my appointment was no where to be found in their diary. I was then handed over to a lady at 11h20 who's next appointment was at 12h00. My mani is not what I expected - All of my nails are different lengths and are very uneven due to the acrylic and gelish, the nail art asked for is not close to what I now have. I was then told that she will do my pedi - Where she had filed the skin on my toe and caused it to bleed. Needless to say - My pedi was not the best experience either. I have paid a ridiculous amount for both a mani and pedi - Of which I am not happy with either! I would like a full refund or Sorbet voucher to the same amount of what I paid to be used at another Sorbet to have my nails re-done . This is my second time at your branch and both experiences have been absolutely terrible!