Terrible Customer Service, Sorbet Wonderboom

I have a serious complaint against the owner Elsabe Galante of the Sorbet in Wonderboom, Pretoria.<br> I live in Cape Town and in January, I was down in Pretoria to drop off my daughter who is a student at UP.<br> I decided to have a pedicure and inadvertently left my new prescription progressive glasses on the counter. When I realised I did not have them, I returned first thing the next morning and was told that they had been found. Several staff members had seen them but now could not find them. The owner, Elsabe Galante was away on vacation at the time.<br> To cut a long story short, Ms Galante, never contacted me after returning from her vacation and when I called her in February, she promised to look into the issue and offered to reimburse me the cost of the glasses. She still never sent me an email or called and if she had just been courteous and considerate I would have chalked this episode up to just misfortune. But instead I got the run around and then a Monique Fourie contacts me to request a quote for replacement of the glasses. After receiving the quote she then informs me that they wont replace the glasses. Would I have been treated like this if I was white and Afrikaner???