Terrible customer service at Sorbet Gateway Mall

Terrible customer service. I booked an appointment to do a manicure at the Sorbet at Gateway Mall Durban. I arrived on time, the rude and unfriendly receptionist casually tells me my nail technician is running late I must have a seat. The place is buzzing with other technicians, they seem to be free. I had to beg to be assigned someone to assist because I was rushing to pick up my son from school. 13 mins later she assigns someone to soak off my nails. Black on black service is rather appalling in that place. When the owner of this establishment is around things run soothly. I’m rather disappointed