Terrible customer service

I had a very bad experience with Sorbet V&A waterfront I needed to do my nails urgently Xmas eve the front staff were very unprofessional first I could not book the treatment I wanted which was an ombré gel mani I was told I cannot do it as they only have one person who does it and the person was not there shouldn’t all staff be qualified to do what is on the price list if not why is it on??? Then I booked for a maxi mani and pedi then was asked if I could make one of the treatments a mini because it would go over the time they need to close!!!! I got there at 3 pm my booking was only for 7:30pm when I arrived at 7:30pm and told the lady what I wanted done I was again told she cannot do it and the lady that can do it was busy so am I supposed to to jus take what I get??? Then decided to choose a colour which took 15 min for the staff member to find. Once again this is time being wasted. I was treated to no maxi pedicure or manicure but yet the front staff made my husband pay for maxi pedicure and pedicure and this when I never even started my treatment as yet the policy is if you are not satisfied then you do not pay so why make my husband pay when I was not even completed with my treatment and they ****** him this is atrocious!! If it were up to me I would not have paid as my nails were rushed and not done properly!!! It is a lot of money wasted and demand a refund and the service was not great at all