Terrible Customer Service!!!!!

On 17 September I had an appointment for 16H15 with the usual girl I go to for my wax. unfortunately this time around the wax might have been a little bit hotter that usual. after the waxing I did feel a bit uncomfortable but it was bearable. she app**** the usual stuff post waxing. but by the time I got home I started experiencing an unbearable burning sensation. we went away for the weekend where I was unable to apply anything under my arms. so today as soon as I got in I called the branch to explain what happened. I managed to speak to the manager who couldn't seemed bothered by what I am going through. she didn't apologise once or ask me to come in to have a look at the burn. she rather said there are product they can offer. now after being burned by their doing I must further fork out money to fix their error. I told her this. she didn't seem worried about what happened and rushed me off the phone by saying she does not deal with stuff like this she will get the the****** to call me. and this is the manager who said this to me. someone who represents the brand yet couldn't be bothered to remedy the situation. I am still waiting for the call while suffering fro the pain.