1 reviews | Active since Mar 2019
Technicians need more training, especially for such a pricey place
Today I went to the sorbet at Florida Junction. They were a bit busy so I wasn’t attended to immediately, but I understood as there were many customers & I was eventually attended to & greeted warmly. I was satisfied by the welcome. As I started getting my nails done, the nail technician started pushing my cuticles down extremely roughly, I even complained to her & she said my cuticles are “sensitive” (which is not the case, I’ve gotten my nails done a trillion times & pushing my cuticles down has never been painful). If only I knew from then on it was about to get worse :(. She then proceeded to pick the excess skin around my cuticles extremely roughly that I even started bleeding, it was so sore I wanted to cancel the entire treatment then & there, but I decided to brave it out, wow if only I knew. She then continued with applying acrylic & filing it down. When she filed down the acrylic, it felt like she was about to file down to my skin! I could feel the friction & burn & was almost close to tears. At that point, there was no return. She then app**** the gelish coat & as soon as I put it under the UV light it buuurned! That has never happened to me & I assume it was because she was so rough. On top of all of that the application was so untidy, which then meant she had to file the sides again, which, you guessed it was extremely sore once again. It didn’t even make a difference because my nails still look untidy, there is a yellow tinge on the tip of 2 nails (they’re grey) and I can hardly use my hands today, as any contact with any type of liquid causes a burning sensation on my fingertips. You know I was willing to forgive the excruciating pain if my nails would have at least come out looking flawless (we suffer for beauty), but to go through all that pain for subpar nails :(. They at least kept to their policy, which is that should you be unsatisfied with your nail treatment, you don’t have to pay. I can’t fault them on customer service or the general feel of the place, but maybe get your technicians a bit more training?
We are so sorry to hear about your experience at Sorbet. The Customer Care Team are working on resolving this as soon as possible. We look forward to serving you with heart.
We are so sorry to hear about your experience at Sorbet. The Customer Care Team are working on resolving this as soon as possible. We look forward to serving you with heart.
