Staff with no desire to help

Just before Christmas I went into the Sorbet store on the off chance that I could make a last minute booking. The lady at the desk dismissed my request as though I were asking a stupid question, so I left. A few days ago I went into the same store to request a price list as I had been gifted with a Sorbet voucher. There were at least 4 staff sitting around the desk, and nobody seemed keen to serve me. One lady asked what I wanted, and when I requested a price list she simply said they didn't have any. There was no conversation about whether she might be able to help with the information in the absence of a piece of paper. Having had similar experiences both times I walked into Sorbet at Bedford Gardens, I guarantee I will be spending my voucher at another store. There are plenty of places where I am treated with excellence, and they are where I will spend my money!