LL
Lindi L

1 reviews | Active since Mar 2015

05 Aug 2022, 11:09

Sorbet: where you get subpar treatment and terrible service.

I am extremely disappointed with the treatment I got when visiting Sorbet Brooklyn Mall. I have been getting eyelash tints since I’ve been 16 years old as I have white white eyelashes. I know the process. If I get my lashes tinted it usually lasts for almost 2 months. The process takes at least 20min to do it properly . My session was done in 7 minutes!!! R120 for 7 min… are you kidding me? I went in and the the****** started mixing the pot of tint. I realized that she was going to start putting it on and I told her I have mascara on, she said “yes I can see” and proceeded to splash (no other word for it) tint on my lashes (over my mascara). Within 20 seconds it felt like my eyes were on fire. About 2 minutes later she took it off and I was done. I went to the bathroom afterwards and it looked like I app**** cheap mascara on my eyes. I got to my husband and he asked “I thought you were going for your eyes?” There was no sign that I just paid R120 for a lash tint. You can literally see the white of my own lash color where she obviously wiped my mascara of too. As a new mom I dont treat myself often so I am really angry about this!! Disappointed is an understatement.

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Replies (1)
Sorbet Group
Sorbet Group's reply05 Aug 2022, 13:01
Official
Good day Lindi Lucas,

We apologise for what has happened.  That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch. 

Kind regards, 
Sorbet Group