YP
Yash P
1 reviews | Active since Nov 2021
18 Aug 2026, 19:25
Sorbet Westville Mall-terrible service,damaged nails
rushed service resulting in damage to my nails. Booked a soak off of gel toes and fingers. Did inform the lady that it was not acrylic. Both the****** used and electric file. Nails are sc****d and scratched and rough and toenail is thinned in certain areas. Standard of store has dropped and we are rushed as clients. Disgusted unable to attach images to show how bad the damage is
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Replies (2)
Sorbet Group's replyOfficial
19 Aug 2026, 13:49Good day, We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch. Kind regards, Sorbet Group
Sorbet Group's reply19 Aug 2026, 13:49
Official
Good day, We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch. Kind regards, Sorbet Group
YP
Yash P's updateReviewer Update
19 Aug 2026, 14:36After sending a second email, since the first email was a generic response to contact the store, I was contacted by the owner Nazeerah. Asked what the issue was which was stated in the email for her to easily understand. No apology was made no explanation as to what the mistakes were caused by, just an option to come in for a “complimentary” treatment for the damage caused by them,Constantly being told that I’m upset over the phone is not the way to conduct a call or make an apology. Offering a service by the same store that ruined my nails is disrespectful.
YP
Yash P's update19 Aug 2026, 14:36
Reviewer Update
After sending a second email, since the first email was a generic response to contact the store, I was contacted by the owner Nazeerah. Asked what the issue was which was stated in the email for her to easily understand. No apology was made no explanation as to what the mistakes were caused by, just an option to come in for a “complimentary” treatment for the damage caused by them,Constantly being told that I’m upset over the phone is not the way to conduct a call or make an apology. Offering a service by the same store that ruined my nails is disrespectful.