Sorbet Waterstone : Unprofessional service and definitely no value for money

I booked a mani and pedi on 8 January 2025 at Sorbet at Waterstone Village in Somerset-West as a last spoil before the end of my holiday, after doing the same treatment at Waterstone, before Christmas.

I had two technicians working simultaneously, which is one of the main reasons for choosing Sorbet. First off, the nail tech was late. When she arrived, I could immediately pick up that there was tension between her and the other technician.

She didn't wear a name tag, for starters; but also was really not well groomed either. Her uniform was not clean, and her hair was very dirty and untidy. She also did not wear any make-up. Now, please understand, I don't expect full make up and meticulous hair: just a general sense of well groomed hair and overall appearance, especially in this type of environment.

She started the soak-off, and then disappeared for about 15 to 20 min. When she returned, it was clear that she attended to her own nails, as one hand was now without colour. She also mentioned, when she struggled to remove my gel, " I also struggled to remove my polish now".

This resulted in her rushing my mani, as she only had 30 min to do everything; all while the tension between the two technicians created a very tense atmosphere.

My mani was not done properly: the tips were not sealed at all and I anticipate that it will chip within a week. The filing was done hastily and not evenly. The whole treatment was rushed!! This was not what I expect when I come for a relaxing hour of treatments, and when I spent over R1000 on these treatments.

I phoned the Salon Manager, Claudine, the next day to discuss this with her.. She asked that I put it in an email to her, in order for her to address is. I did that on 9 January and up to date NO RESPONSE or FEEDBACK. That was my last expensive Sorbet visit.