TM
Tania M

1 reviews | Active since Nov 2013

23 Dec 2022, 19:23

Sorbet Waterstone never again

Sorbet Waterstone Made an appointment for my 11 year old daughter, asked lady if they can do nail art. Reply, yes basic. Got there, sorry no nail art. OK. Lady that did her nails, o my. Not even painted to cuticles. Uneven. Looks better when my daughter does it herself. My daughter asked for blue glitter cutex, sorry we don't have. Rushed to get to her next client. When I told the lady they have blue glitter, she shrugged and said she misunderstood. I am Disgusted. Waisted my money! They were unprofessional, rushed and spoiled my daughter's first manicure experience!

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Replies (1)
Sorbet Group
Sorbet Group's reply23 Dec 2022, 21:46
Official
Good day, Tania Menmuir

We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch. 

Kind regards,

 Sorbet Group