Sorbet Violates POPIA – Your Personal Info Isn’t Safe

While I previously had a decent experience at a Sorbet salon and intended to return, that will no longer happen. Using Sorbet’s services requires handing over personal information – which they have repeatedly and shamelessly abused. I am now bombarded with several harassing emails and SMSs every single week, with no way to unsubscribe.

Worse still, Sorbet thinks it’s acceptable to charge customers to stop receiving their spam SMSs. That’s a disgrace – and I refuse to pay to protect my own privacy. I have asked, begged, and demanded that they remove my contact details from their systems. They’ve ignored every request.

This is not just bad service – it’s a clear violation of the Protection of Personal Information Act (POPIA). Since Sorbet refuses to act responsibly, my next step is a formal complaint to the government Information Regulator. Maybe then they’ll start taking the law – and their customers – seriously.