Hellopeter
Share Your Experience
NS
Natasha S

1 reviews | Active since Nov 2021

30 Dec 2021, 08:36

Sorbet unhelpful rude dismissive

Total disgust in their customer service willingness to help or down right humanity. Seems they have no problem taking money for vouchers and yes its vaild for 3 years but we in the middle of A PANDEMIC and do not take in account the months they were closed during lock down and it being neither of our faults vouchers should have been extended for the months they were closed and they not the only people who lost during this pandemic . So anyway i am in the high risk category . So nevertheless my voucher expired without getting to use it. I emailed them and asked very nicely to please just extend it for a day so i could get use of it their customer were rude and just dismissed me. It dawned on me now that all vouchers should have been extended for the amount of months they were closed due to lockdown as that voucher they gladly took the money for.

0
Replies (4)
Sorbet Group
Sorbet Group's reply30 Dec 2021, 11:10
Official
Good day Natasha, 

We apologise for what has happened. We have escalated this to guest relations. A representative will be in contact with an amicable solution.

Kind regards, 
Sorbet Group
NS
Natasha S's update03 Jan 2022, 08:12
Reviewer Update
Well still nobody has botheted clearly by reading some shocking reviews from other clients as how poorly they were treated and service received. I won't be holding my breathe . In a time while so many companies are struggling to stay afloat or have lost everything due to covid. Sorbet can still clearly afford to throw clients away as disposable . I buy their products at clicks all the time well i will never support any form of contributing towards sales .
Seriously disgusted
Sorbet Group
Sorbet Group's reply04 Jan 2022, 07:13
Official
Good day Natasha, 

We sincerely apologise for the delay.  Due to the holidays that came in between there was a delay, however the team is working on making sure every guest that has reached out is contacted. A representative will be in touch with you soon.

Kind regards, 
Sorbet Group

NS
Natasha S's update14 Jan 2022, 09:07
Reviewer Update
Today is the 14th , apologizes more like an excuse no cause on the 4th i got a response and due to holidays reason for delays but since the 4th its been business has been back to normal. The only thing i am seeing that Sorbet have very little regard for customer service. And all this is like water off a ducks back . No matter how ****py you treated doesn't matter when have already taken your money.