Sorbet stinking treatment

I have been a Sorbet client for the past decade on the 11th of August at the Hilton Quarry branch. I did a soak off and a app**** gelish on my nails however by Saturday the 16th the gelish was lifting. I called them on Monday the 18th and told them of my challenge I was requested to send a picture on their WhatsApp after which they confirmed that I could come through to fix my nails. I once again called this morning to secure an appointment for tomorrow 21st and was given a 12:30 slot. Imagine my surprise this afternoon when a condescending, rude and obnoxious person by the name of Christina told me that I couldn't come through as per the appointment due to their seven day reporting policy which I was not aware off nor had been told after the 2 telephone calls and WhatsApp conversations. It's not even about me not being able to do my nails based on conditions I was not even aware off, it is the treatment and the tone of the person who claims to be the owner. What a shame to such a big brand. I really do not want to racialise this experience but I certainly feel that my case would have been handled better if I was the right skin colour. I really feel sick to my stomach that I have been patronizing such a place. Angry and disgusted