Sorbet Specialist Care 5 in 1 Light Therapy product. no chargers can be purchased if yours in broken or misplaced a whole new machine has to be purchased!!!!!! +/- R900

Good day .......

Thank you for your patience whilst we await feedback from our Merchandising Team.

The Team had advised that they are unfortunately unable to obtain a charger for the Sorbet Specialist Care 5 in 1 Light Therapy product. Kindly accept apologies for the inconvenience caused. Kind regards Gary Erasmus | Clicks Group Complaints Resolution Team Tel: ***| Int.: +27 (0)21 *** Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000. www.clicks.co.za | www.thebodyshop.co.za | www.clairessa.co.za | www.clicksgroup.co.za On Wed, 6 Mar at 8:26 AM , Clicks Group Complaints Resolution Team <***> wrote: Good day ...........

We acknowledge receipt of your complaint which we received on the 5th March 2024.

This email serves to confirm that your complaint has been referred to the Merchandising Team for a comprehensive response. We will communicate with you again when we have received feedback from the Merchandising Team.

Kind regards Gary Erasmus | Clicks Group Complaints Resolution Team Tel: ***| Int.: +27 (0)21 *** Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000. www.clicks.co.za | www.thebodyshop.co.za | www.clairessa.co.za | www.clicksgroup.co.za From:............ Sent: Monday, March 4, 2024 2:17 PM To: Sorbet Info <***> Cc: *** Subject: RE: Automatic reply: Automatic reply: Salon Product Part request Still no resolution! From: ............. Sent: Monday, January 8, 2024 4:21 PM To: 'Sorbet Info' <***> Cc: '***' <***> Subject: RE: Automatic reply: Automatic reply: Salon Product Part request Dear Sorbet Clicks advised that you do not have replacement chargers for your products? This is absolutely incomprehensible??? Please could you kindly advise what do I do now – Do you now replace the whole set? Please advise urgently. Thank you ........... ***:***