Sorbet service sucks refusing to help me because my vouchers has expired but keep my money it was bought with!!!

I am so disappointed! I have 2 vouchers R800 in total that I cant use because it has expired. I am busy with a divorce and all my things was locked up in the house. I recently got my things back but the vouchers has expired. I contacted sorbet and begged them can I please use them. The reply was no sorry it has expired. No where on the card itself is there a date that says when it expired. The reply was really ugly. When I told Phina Mmamashela that this is or fair I am going to write a review on Hello Peter there was no reply back. So sorbet sits with my money but I can't use them nor can I get my money back. Refusing to just help me use the vouchers. This is so not fair! This is like *****ing my money!