Sorbet Rivonia - It's just a soak off!

My 2nd bad experience, soak off appointment on 15/09/2015@1pm, Brenda was my nail technician once I got there. She did the soak off for me, I told her that 3 of my nails had acrylic and the others were all gelish. I had to convince her that the clear acrylic on my thumb was indeed acrylic and she kept telling me it was not. Eventually she soaked off half of it, then my ring finger still had acrylic on it and she still said it was off, even though it was blatantly obvious that it was not. My nails looked untidy after that soak off, because I asked for her to push my cuticles back at least, to neaten my nails as it doesn't look like I came from a Sorbet. I told the receptionist that I was unhappy as my nails looked SO horrid and I still had acrylic stuck on it. The receptionist called Brenda, she then filed off the acrylic telling me that there is nothing there and actually hurt me with the file on my skin. I still had nail polish stuck on my thumb. She seemed annoyed. I normally go to Sorbet at The Wedge, and they are absolutely friendly and helpful, I will never support the Sorbet in Rivonia again. Spent more time begging for her to do the job I paid for!