IB
Isobel B
1 reviews | Active since Jul 2021
04 Dec 2021, 18:00
Sorbet poor quality gel nail Polish application
I had my nails done at Sorbet Hilton ,it was bitterly disappointing.The gel Polish application was uneven and irregular . The edges were step from nail to tip. I wrote a complaint to headoffice and was promised it would be addressed by the relevant branch within 48hours needless to say the store representative never bothered .
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Sorbet Group's replyOfficial
05 Dec 2021, 13:13Good day Isobel,
We apologise for what has happened. This is not the Sorbet experience we want for any of our guests. We have escalated this to guest relations. We will provide feedback as soon as we have received it.
Kind regards,
Sorbet Group
We apologise for what has happened. This is not the Sorbet experience we want for any of our guests. We have escalated this to guest relations. We will provide feedback as soon as we have received it.
Kind regards,
Sorbet Group
Sorbet Group's reply05 Dec 2021, 13:13
Official
Good day Isobel,
We apologise for what has happened. This is not the Sorbet experience we want for any of our guests. We have escalated this to guest relations. We will provide feedback as soon as we have received it.
Kind regards,
Sorbet Group
We apologise for what has happened. This is not the Sorbet experience we want for any of our guests. We have escalated this to guest relations. We will provide feedback as soon as we have received it.
Kind regards,
Sorbet Group