Sorbet - Poor After Sale Service

Since 2023 I have been trying to source a charger for my Sorbet Specialist Care 5-in-1 Light Therapy. After numerous phone calls and more recent ones listed below between and Clicks the distributor where I purchased my Sorbet product NO FEEDBACK HAS BEEN RECEIVED. 16 May 2024 at 12h30 Message was left with KG for the CEO Linda to please contact me - no call or feedback was received, I informed KG of the intention of my call27/6/2024 I called the Sorbet Head Office again and spoke to Nolana about my struggle in sourcing a charger this was at 11h4528/6 Rusmaya from Clicks Customer Service contacted me and promised to assist me in sourcing a charger from Sorbet. 16 August 2024 - TO DATE NO FEEDBACK RECEIVED FROM EITHER SORBET OR CLICKS! Please all that I am looking for is a charger, I've offered to pay for the charger as I have misplaced mine. Therefore I am not asking for anything for nothing.