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Anceline S
1 reviews | Active since May 2014
18 Dec 2023, 07:55
Sorbet Pavillion
I drove all the way from Ladysmith to Durban for an appointment at 11 30 on Friday 15th. Soft gel tips and gel toes. Yesterday being Sunday already one of the soft gel tips have come off and upon inspection you can see that a section of the nail has nothing app**** to bond the nail. Highly disappointed as it was meant for Christmas.
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Replies (5)0
Replies (5)
Sorbet Group's replyOfficial
19 Dec 2023, 12:20Good day, Anceline Sandyan
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kindly advise which Sorbet store did you visit?
Kind regards,
Sorbet Group
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kindly advise which Sorbet store did you visit?
Kind regards,
Sorbet Group
Sorbet Group's reply19 Dec 2023, 12:20
Official
Good day, Anceline Sandyan
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kindly advise which Sorbet store did you visit?
Kind regards,
Sorbet Group
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kindly advise which Sorbet store did you visit?
Kind regards,
Sorbet Group
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Anceline S's updateReviewer Update
19 Dec 2023, 12:54Sorbet Pavillion- Durban
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Anceline S's update19 Dec 2023, 12:54
Reviewer Update
Sorbet Pavillion- Durban
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Anceline S's updateReviewer Update
19 Dec 2023, 21:05Yet another nail fell off this evening from the other hand and yet still no feedback from the branch.
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Anceline S's update19 Dec 2023, 21:05
Reviewer Update
Yet another nail fell off this evening from the other hand and yet still no feedback from the branch.
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Anceline S's updateReviewer Update
20 Dec 2023, 09:21There goes the 3rd nail 💅 still no response from the branch or representative.
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Anceline S's update20 Dec 2023, 09:21
Reviewer Update
There goes the 3rd nail 💅 still no response from the branch or representative.
Sorbet Group's replyOfficial
20 Dec 2023, 09:29Hello Anceline Sandyan,
We sincerely regret the unfortunate experience you encountered. This falls short of the exceptional Sorbet service we aim to provide our guests. Rest assured, we have elevated this matter to our guest relations department, and a representative will contact you.
Warm regards,
Sorbet Group
We sincerely regret the unfortunate experience you encountered. This falls short of the exceptional Sorbet service we aim to provide our guests. Rest assured, we have elevated this matter to our guest relations department, and a representative will contact you.
Warm regards,
Sorbet Group
Sorbet Group's reply20 Dec 2023, 09:29
Official
Hello Anceline Sandyan,
We sincerely regret the unfortunate experience you encountered. This falls short of the exceptional Sorbet service we aim to provide our guests. Rest assured, we have elevated this matter to our guest relations department, and a representative will contact you.
Warm regards,
Sorbet Group
We sincerely regret the unfortunate experience you encountered. This falls short of the exceptional Sorbet service we aim to provide our guests. Rest assured, we have elevated this matter to our guest relations department, and a representative will contact you.
Warm regards,
Sorbet Group