Sorbet not living up to their promise

Good Day.

Last week, 22 September 2017, I finally reached Gold Status(spend R30 000) since September 2016 when I first went to Sorbet Eastgate. Now, my birthday is next week 6 October, I call today to ask about my recent status. A lady by the name of Tsutsu assisted me and said she would make a call and find out. She later called me and informed me that Head office informs her that I am not eligible for the Gold Status benefit as I joyed in August 2016. I have no idea who she spoke to and the fact that I supposedly joined in August 2016, which is a blant lie, as I first went to Sorbet Eastgate in September 2016.

Furthermore, what has me livid is the fact that the same Tsitsi lady informs me that head office is downgrading me back to Silver?

What nonsense is this? After spending so much money(in a space of 12 months) and being so loyal to Sorbet East gate, is this the thanks I get? I live in Centurion, but I chose to go to Eastgate Sorbet and this is the thanks I get?

I will never in my life set foot at another Sorbet, if this is the way you treat your loyal customers.