Sorbet Northgate: Damaged Nails and Terrible Customer Experience

I'm a customer of Sorbet Northgate. I had my nails done on the 24 February exactly 2 weeks later this past weekend my gel tips started falling off, they came completely loose on the nail bed and I had no choice but to cut my nails to remove them out of fear they would break and rip my nails off and they have damaged my nails severely. I am no stranger to tips, and this is the first time this has ever happened to me. So I called the Northgate Sorbet and was told it's normal because it been 2 weeks and I'm due for a fill, when I explained to the staff member that it doesn't make sense because I have done my nails hundreds of times and this has never happened she continued to argue with my on the phone and insist that it was because I was supposed to come in for a fill after 2 weeks. What the hell? This has never happened to me at any of the salons I have used previously. Being due for a fill just means your nails will be outgrown, not that the tips can loosen from your nail and rip the ends of your nails off or just fall off your fingers. If this is how Sorbet treats their customers it is no wonder Sorbet Northgate is always so empty. I will never be back! Disgusted by how they treat loyal customers.