SB
Sanelisiwe B
1 reviews | Active since Jun 2019
24 Nov 2021, 10:45
Sorbet Nicolway
Had the most unpleasant experience, after years of being a loyal customer, at the Nicolway branch. My beauty the****** left me midway during my treatment to attend to a walk-in without any explanation. She proceeded to start the treatment of the walk-in with no form of communication. I’m very upset about this quality of service and wish it never to happen again.
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Sorbet Group's replyOfficial
24 Nov 2021, 14:27Good day Sanelisiwe,
We apologize sincerely for what has happened. We have escalated this to our guest relations team and we promise that an amicable solution will be found. This is not the Sorbet experience we want for our guests.
Kind regards,
Sorbet
We apologize sincerely for what has happened. We have escalated this to our guest relations team and we promise that an amicable solution will be found. This is not the Sorbet experience we want for our guests.
Kind regards,
Sorbet
Sorbet Group's reply24 Nov 2021, 14:27
Official
Good day Sanelisiwe,
We apologize sincerely for what has happened. We have escalated this to our guest relations team and we promise that an amicable solution will be found. This is not the Sorbet experience we want for our guests.
Kind regards,
Sorbet
We apologize sincerely for what has happened. We have escalated this to our guest relations team and we promise that an amicable solution will be found. This is not the Sorbet experience we want for our guests.
Kind regards,
Sorbet