SORBET MENLYN MAINE BAD SERVICE - WILL NEVER GO BACK!

Dear Clients / Future Customers

If you are like me who hates sub-standard service and attitude from any business or a lack of appreciation this place will not be for you - SORBET MENLYN MAINE, PRETORIA.

The lack of business etiquette from certain employees,who do not even realize their salaries come from the very same people who they give bad service. I used to be a fan of this place until beginning of the year, when i realized, for some people their treatments were done in the normal chairs, then at times my treatments are done in back rooms etc (I truly did not like that, as the excuse was that it was full, how can it be when i booked??).

I had a discussion with one of the ladies who later gave me an attitude and realized that every time i walked into that place, she seemed to detaste my presence. The problem is the 1st point of contact over the phone and at the reception itself of that place, there is always 3-4 ladies sitting at reception, you don't even know who you should be talking with to announce your appointment, as they all seem to be waiting to assist 1-person (very confusing and unnecessary).

I decided to take a break for 5 months, until today. I decided let me go back and make the appointment for Friday the 31st of May (I normally do not spend less than R900.00 per visit in that place). I was then helped by a lady, named Katlego, who wanted to subject me to taking a time slot that she preferred (there was an opening) and in the process confusing the times required for my treatments. She triggered something inside me that they always miss the point, it is about what the client or consumer wants if there is availability. They want to decide what suits us best and how it should be done. It was then the bad uncaring attitude and the continuous insisting of a time slot that i should take, when i told her i will be busy at work, finally her tone and i don't care attitude at the end of the conversation, she kept saying, Yes (and mention my name in a sarcastic way, as if to say blah blah blah). I requested for her manager, she 1st refused with her manager's name till i phoned again and was ready to phone head office to source that name. (The manager was not there, was told back in 5 minutes). When i phoned the second time for the manager i decided to cancel my appointment. I do not see how foolish i can be to go and ever spend my money back there, rather put it in the bin if i have a big stash.

I laid down my experience to her, but i am still sorry to say, at the end of the conversation i did not get the sense that she would fully attend to this issue, (She seemed to be more concerned about the name of the person who i mentioned in the past, in January). I did not get a time and date when she will phone me back after investigating what had happened, what was happening. The sub-standard treatment of specific client segments in a business will no longer be tolerated in this Country!!

Well try them if you dare, you might be treated maybe much better!!