Sorbet Menlyn bad service

Here we go again Sorbet. Bad service once more from one of your stores. I made an appointment at Menlyn mall for 16:30 on the 14th Feb for a gelish soak off on my hands. I walked into the store at 16:20 and waited at the counter for the longest time to let the staff know of my arrival. There were two ladies behind the counter who were assisting another guest but I however felt that one of the ladies could have turned their attention to me. Once I was assisted I was asked to take a seat in the waiting area. Once again I sat there for the longest time and was quite irritable. The receptionist saw this and came to ask me what my name was once again and said that their system was ‘overcrowded ‘. How so? I told her that I have had a similar past experience in the same store where I walked in and was told to sit down and wait for a the****** who 15 minutes later was still not there and I decided to leave the store. My experience today was similar to the past experience only this time I waited for my treatment. I was eventually assisted by Barbara after 15 minutes of waiting and she apologized for the wait and said that she was not aware and told that I had been waiting. I told her and the receptionist that this is unacceptable and that an apology shouldn’t go with an excuse it should be just that, an apology. My nails were done, roughly so, traces of the gelish are still the and the edges still rough from poor filing. Barbara then angrily said I don’t need to pay seeing that they made me wait. I insisted on paying, which I did. @Sorbet your get that feeling experience is on the decline, do your stores overbook guest and can’t deal with the capacity. I still say Sorbet Kolonnade is by far the best Sorbet I have been to. There is great service and good professionalism at this store and some of your stores can learn a lot from this store.