CF
Cheryl F

1 reviews | Active since Sept 2010

06 Jun 2016, 12:51

Sorbet Man dissapointment

<p>I booked 3 treatments for my husband at the new Rosebank Sorbet Man store for Sunday 5 June 2016. My husband arrived for his appointment, only to be told that there were no the******s available for his treatments. He was asked to wait until someone was availabble. I am really dissapointed by this service as usually Sorbet consultants would call and notify myself if their the******s were running behind schedule and ask me to come in a bit later than arranged, but this did not happen. My husband had other arrangements for later in the day and could not ''wait an hour until a consultant was available'' for his treatments. So this was a complete waste of his time driving all the way to Rosebank Mall as well as a waste of petrol. I can't believe this is a brand new store and the service is already terrible.</p>

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Replies (1)
Sorbet Group
Sorbet Group's reply07 Jun 2016, 07:16
Official

Dear Cheryll

Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.

We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.

Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager