Sorbet Man 4-Blade Shaver

I was given an Electric razor " Sorbet Man" as a gift, unfortunately after a couple of months there were problems with some of the mesh, . It had warn through in two places. I sent an e-mail om 28th October 2020 asking for assistance. I read online a comment that Sorbet, Clicks, had not responded to a complainant who also had a razor issue. Sorbet, actually Clicks, from where the razor was purchased have contacted me today 31 October 2020, reaching out to assist me with the issue I'm having. My first impression from that review was that there customer service was not good, but I was pleasantly surprised. My issue may not be resolved though as I don't have all required information due to the razor being a gift