Sorbet Mall of the South. What a disappointment!

I visited the store to get a gelish application done which didn't even last two full weeks. I made an online enquiry and they responded and said someone would call me. I wish I had flexible working hours to come in before the 7day policy madness but unfortunately I couldn’t . Its been a week since the enquiry and I haven't heard anything from the Operations Manager or the store owner. My nails are painful, paper thin and don't look good for work. How do I tell you as the technician that my nails aren't in good shape but you insist on buffing and shining them, exasperating the damage further? Im not one to complain but I know sorbet standards, iv been a customer for years and this is not what I am used to. I think I should start looking elsewhere for better service honestly,