Sorbet Mall of the South Sorbet is absolutely pathetic. 0/10

I go to Sorbet every single month and have been doing so for years. The service received at both Mall of the South Sorbets are absolutely putrid. You enter the place and receive absolutely no acknowledgement. They cancel your booking due to load shedding and don't bother to call and inform you of this- resulting in a very unnecessary drive back to the mall. As I enter, they started closing the door in front of me and rudely telling me there is no lights. I ask for alternative arrangements and there's silence and side eyes. Very disappointed in their lack of communication and professionalism that's come to be associated with Sorbet. Perhaps they need the same training as the staff in Mandela Square or Rosebank. Definitely not supporting Sorbet any longer. The owner needs to take action and be more responsive regarding the terrible service and deserved poor online reviews.