1 reviews | Active since Nov 2022
Sorbet ... Made me feel USELESS
Sorbet Has proven to give me many 'pretty Woman' episodes. I visited several branches of Sorbet through the years and i am very troubled by the level in which people treat clients who bring business through the door. I have a issue with facial hair and walked in to have a full face wax, and a few other treatments like eyelashes, enquire on facials and other wax treatments plus my pedi. Upon walking in, i felt as though i was being judged as i watched about 10 eyes on me with a crowded reception area full of staff hanging around. I walked up and immediately saw 'yuck' in the facial expressions. I sucked up the courage to speak and say i need to pleaae get help to book a facial wax and due to the way i was looked at, i felt immediate obligation to explain my situation on why i had so much facial hair. I was told they dont have availability and couldnt help. This hit me to the core and made me feel bsolitelt judged. I walked out in tears and told my husband what happened who immediately got me to a lemon and lime franchise to give me a full pamper. I said to myself I would gain the courage to report this and finally i have. This was a branch in Little falls which is closed i believe now. This was some time ago but I do think it was a memory I would never forget and is the reason i would never go to a Sorbet franchise again.
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
