1 reviews | Active since Dec 2012
Sorbet lasts an hour
went to Sorbet Mall of Africa on Saturday 13.04.24 at 1pm, got my nails done for a function. Gelish mani and pedi. Got home, had a bath and then my gel nails on my hand started peeling off one by one. Contacted Sorbet MOA to advise them after paying a R 1 000 the nails didn't even last a few hours. I was advised to send pics to a wats app which I did, I was then told I had seven day to come sort out. I contacted Sorbet on Sunday/ Monday and advised I don't work near Midrand, could I not get a voucher. I was advised I would be called back. receiving no call, I called back Monday afternoon. I was then advised they could do a voucher for R 345 but I did pay R520 initially per treatment. they conveniently took off my birthday discount off R 200 from that amount. should I want to do Gelish I could pay in the difference. Yesterday afternoon I noticed the paint on my big toe is bubbling. Its sad to see the quality of service be this bad at Sorbet and most people I chat with about this experience seem to have also had the same and have moved on to other nail bars. Maybe quality and not quantity should be looked at.
We sincerely apologize for the inconvenience caused. This falls short of the Sorbet experience we strive to provide to all our guests. Rest assured, we've elevated this matter to our guest relations department, and a representative will reach out to you.
Warm regards,
Sorbet Group
We sincerely apologize for the inconvenience caused. This falls short of the Sorbet experience we strive to provide to all our guests. Rest assured, we've elevated this matter to our guest relations department, and a representative will reach out to you.
Warm regards,
Sorbet Group
