HW
Hanri W
1 reviews | Active since Sept 2019
17 Sept 2024, 17:49
Sorbet Kollonade - 😡
Goodday What a horrific experience!! After visiting Sorbet Kollonade a few times I have fungi on my nail growing out of my nail bed,, leaving me with wholes in my nail!! Never have i ever experienced this!! Several emails only to be referred back to kollonade sorbet staff!! They are not helpful at all! Several phone calls to head office,, not one call back or any information on how to help me in this regard!! I need urgent response from a manager or owner!!
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Sorbet Group's replyOfficial
18 Sept 2024, 10:03Good day.
We apologize for what has happened. That is not the Sorbet experience we want for any of our guests. We would like to rectify this and possibly retain you as our Sorbet valued customer.
We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
We apologize for what has happened. That is not the Sorbet experience we want for any of our guests. We would like to rectify this and possibly retain you as our Sorbet valued customer.
We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
Sorbet Group's reply18 Sept 2024, 10:03
Official
Good day.
We apologize for what has happened. That is not the Sorbet experience we want for any of our guests. We would like to rectify this and possibly retain you as our Sorbet valued customer.
We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
We apologize for what has happened. That is not the Sorbet experience we want for any of our guests. We would like to rectify this and possibly retain you as our Sorbet valued customer.
We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group