Sorbet is unable to help us after we made an appoi

I made an appointment Sorbet in Cresta, Johannesburg on Wednesday 4 November for my friend and I. I specifically said it is for two people to both have tips with acrylic done.<br> <br> My friend arrived before me and the nail technician started on her nails. She then called me while I was on my way and told me that there isn't someone to do my nails as well. They told her that the appointment was only for one person and that they couldn't help me as well, although I even told them that my friend has a Sorbet card when I made the appointment.<br> <br> We then decided to leave because they were unable to help the both of us. My friend's nails were filed and the previous product taken off and she had to walk around like that.<br> <br> This is very unprofessional and disappointing for Sorbet. I expected better!