Sorbet group

I recently visited the Clearwater Sorbet branch for a 5:30 PM appointment for eyebrow threading. Upon arrival, I waited for 15 minutes before being informed by a staff member, Violar, that she was running late and would assist me in 10 minutes. While I understand that delays can occur, I waited an additional 10 minutes without any further communication or assistance.

A colleague repeatedly called on Violar to assist me, but she ignored the requests. As a customer, I book appointments to manage my time effectively, and this experience left me feeling disregarded. While I have had no issues with other staff members during previous visits, this specific interaction was disappointing.

It left the impression that services are prioritized based on their cost rather than respecting all customers equally. While my appointment may have been for a service costing R180, it is still essential to treat all clients with professionalism and respect. Unfortunately, Violar’s lack of sincerity, apology, or acknowledgment of the delay reflects poorly on customer service standards.

I hope this feedback is taken constructively to improve the overall customer experience at Sorbet.