Sorbet (Greenstone) - disappointing service

On Sunday 13 March myself and my granddaughter were shopping at Greenstone Mall, and I decided to treat her to a pedicure at Sorbet. I went to the shop and made an appointment for 13h00. When we returned at 13h00 the staff look puzzled and we waited quite a while to be seated. Eventually, when a lady attended to us she brought a bowl of hot water out, for a manicure, when I specifically booked for a pedicure. I told her that and the receptionist came to me and said I booked a manicure. I saw they didn't know what was going on and I told them I was just going to leave. I was very annoyed. The Sorbet branch in Greenstone is the worst I've been to, noisy and the shop was very hot and stuffy. I won't visit there again. To say the least, my granddaughter was very disappointed. She visits me once a month and I wanted to spoil her.