Sorbet Elridge. Infected nail bed, terrible treatment, Ridiculous after sales service.

I made an appointment for my hair, nails and toes on Friday the 22 January at the sorbet dry bar in Elridge. The outcome of my nails were less than average and extremely untidy. As soon as I was done I spoke to the manager on duty and explained to her my concerns. She wanted to rectify it then and there but I had another appointment to go to. I requested on the sorbet website and at the store for the owner to contact me. I then got a response from the customer administration saying to wait 24to48 hrs for the owner to call which never happened. I then requested for a full refund as I am extremely unhappy with the after service to clients. I then was left in the dark after a full week. On top of that my nail bed has been infected and after bringing it to the attention of the store it was ignored!