AB
Andrea B

1 reviews | Active since Sept 2015

30 Nov 2022, 19:36

Sorbet Elridge Appaling service.

Sorbet Elridge Mall, after having visited the store for Pedicures and nail treatments. Went back the following day because the product had peeled off my toenails. I explained that I wanted a refund as I did not have time to have the problem rectified. The owner was exceptionally rude and insisted I wait so that they could reapply the product. I requested a partial refund and explained why I could not wait. She discussed me in front of her staff and clients telling me that I should get out of her shop and please never come back again.

0
Replies (1)
Sorbet Group
Sorbet Group's reply01 Dec 2022, 08:44
Official
Good day, Andrea Brink

We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch. 

Kind regards,

 Sorbet Group