SORBET - EL RIDGE

I did a Google search to find the contact details for Sorbet El Ridge to make an appointment for my daughter. Afterwards I noticed a Hello Peter review on the search page. I read the review and hoped my daughters appointment will be ok. About an hour after the time her appointment was scheduled for, I received a call from my daughter furious and exploding - her experience so close to word for word the same as the POOR review I read earlier. How is this possible. I understand the owner of this franchise is aware of this terrible service and the actual damage caused to the skins of their clients . I phoned the salon to discuss this with the owner - which was not available. I then asked the salon to get the owner to contact my Daughter to at least appologise for the service - 24 hours later and not even an attempt to rectify the situation. The advantage of a franchise is to capatalise on the brand - in this case SORBET - I am sorry but the disadvantage of a franchise can also be the BRAND - We will not be making use of the services of a SORBET again.