Sorbet El Corro disappoints again.. Making a booking clearly means nothing!

<p>Yet another bad experience with Sorbet El Corro branch. They messed up my moms birthday surprise last year as well as my sisters wedding party booking the day before the wedding.. After forgiving them and continuing to support them they have once again disappointed me. I had an appointment for an eyebrow wax and gelish soak. After my brow wax I went for my gelish soak. After she app**** the acetone and foils on my nails the nail the****** then said she needs to go do something else for about 20 minutes. But she'll be back to take it off in time. I then rep**** that she knows how sensitive my skin is and that the acetone usually starts to burn after about 10 minutes. She then said she used something else and it won't burn and that she'll be quick. I then waited for more than 20 minutes when the cleaner came around and said that she was sent to take off the gelish soak. She started taking it off and was quite rough and I told her not to be so rough and that it is sore. When she got to my fourth finger that had the nail art on, it didn't want to come off easily she then asked me why it's not coming off???? I then suggested maybe we should soak it again? And asked again where is my the******? I was told she is busy. I then waited another 20 minutes with foil and soak on my nails and no one helped me. I then got up and went to look for my the****** who was helping someone else???? How is this appropriate? I had an appointment with her and she makes me wait for 45 minutes and sends the cleaner to help me?? Really? I was very upset. She then left that client to help me. She didn't take off the gel properly and said I didn't have to pay. This is unacceptable. It feels like sorbet is quick to say don't pay for a service if you're not happy but what about my experience and the time wasted??? I am a loyal customer and have referred all my friends and family to this branch! Very disappointed!! I phoned Lynn (the owner of this branch) to discuss my bad experience and she said that she'll phone me back. This was more than 5 weeks ago and I'm still waiting! Clearly they don't care about their customers nor their experience. Not impressed!</p>