Sorbet Dunkheld

I made a online booking @ Sorbet Dunkheld for 10:30 on Saturday the 27th. 1. When we got there my daughter and I had to wait in a corner for them to wash her hair. The aircon was dripping and a moldy towel on the floor to catch the water (very unsanitary and smelly as well as a safety hazard) I had not been there before so I did not request a specific person to do the cut. 2. After washing her hair we had to stand around for them to find someone to do the cut (lots arguing on who could assist) we felt VERY unwelcome and in the way. 3. When they EVENTUALLY found someone WILLING to do the cut (by now we had been there an hour by the way) I showed the woman a picture of the hairstyle my daughter wanted. Let me tell you she was in such a rush I think she didn't REALLY look at the pic as my daughter's hair looks absolutely NOTHING like the pic she cut her hair in RECORD time as she had someone else also waiting. I wanted to take my daughter for a nice experience for her birthday and it was absolutely AWFULL for her and myself and I will have to take her somewhere else to get the cut fixed as she looks like a old lady from behind!!!! I phoned the store this morning as I did not want to make a scene while my young daughter was there and the lady that answered said the manager is not in and will maybe phone me tomorrow. WOW I phoned the head office and was promised a call by guest relations, no call as yet and I'm not holding my breath either. Do not go to Sorbet if you want a good experience as I don't really think they know what client service means............