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Lutfiyya Y

1 reviews | Active since Nov 2014

14 Apr 2025, 16:08

Sorbet Dunkeld Burnet my Hair then Bul**** Me

I am appalled at the treatment my friend received when attending the sorbet Dunkeld hair bar, she made an appointment for a wash and blow, the person who was supposed to wash hair did not leave the conditioner in for more than 30 seconds, check camera footage, they pulled at her hair and asked why is it so dry?! Then proceeded to burn her fringe! And to add insult to injury, they made her leave, because they ‘needed the chair’. I have also had an ********** experience at sorbet hair bar, which I complained about prior. This shows that you have not done anything to rectify the client experience or your services, to say the least, this is malicious neglect of clients. Clients who pay money to be treated like they don’t matter? The client in this case is Gabriella Coporzorio. This was the initial complaint, the Sobet Hair Dunkeld branch proceeded to have a man call Gabby and tell it was her fault that her hair was burnt by the ladies, that he saw her walk in, though if he was so vigilant, why did he allow them to mistreat a client? Why does Sherrie Boere think that bullying young ladies and taking their money is okay? This will be reported to all the relevant consumer ombudsman, however, I am posting here as a public service. NEVER visit Sorbet Dunkeld. Sherrie Boere, you are not a human that should be around people, especially customer service, horrible failure.

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Replies (1)
Sorbet Group
Sorbet Group's reply15 Apr 2025, 08:38
Official
Good Day 

Thank you for bringing this to our attention. We regret that your experience was unsatisfactory. We've escalated your concern to our guest relations department, who will reach out to you directly to resolve this. 
Regards, Sorbet Group