GF
Glynnis F

1 reviews | Active since Jun 2020

14 Oct 2020, 18:18

Sorbet Dry Bar- Misleading Advertising

Sorbet Dry Bar sent out this message to their clients: Get HAPPY Hair - 20% off Blowouts every Mon-Wed from 12-23 Oct '20 at all Sorbet DRYBARS. See MENU at https://bit.ly/36IPbMS. Ts&Cs apply SMS STOP to opt out. NO WHERE does it state that the discount only applies if you have your hair done before 12pm.Imagine my surprise when I had to pay the normal price AFTER my hair was done instead of the discounted price.And I had to pay for me and my daughter.I would’ve opted to have it done on a Sunday as I normally do,had I known that the discount didn’t apply to me as my appointment was for after 12pm.There is NO way to access the T’s&C’s UNLESS you are informed of it-even telephonically when I made the bookings.FALSE advertising,making me rethink every good thought I ever had of Sorbet Dry Bar as a VERY loyal Silver level client!NEVER again will I make use of ANY ‘special offer’ advertised by Sorbet Dry Bar.Highly disappointed!!!

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Replies (1)
Sorbet Group
Sorbet Group's reply13 Apr 2021, 08:28
Official
 
Hi Glynnis, thank you for being in touch and for bringing this to our attention. 

We are so sorry to hear about your experience at Sorbet. The Customer Care Team are working on resolving this as soon as possible. We look forward to serving you with heart.