Sorbet Dry Bar Bedfordview

I would like to complain about the complete lack of service at the Drybar in Bedford Centre. I had an appointment scheduled for 8:00 am on Saturday 25th April 2015. Upon my arrival at the salon, all the ladies were waiting outside and no one was able to tell me what time they would be opening up so I could get my hair done as I was a brides**** at a wedding and needed to be in Pretoria by 10:00am. After coming back 30 mins later, the salon had still not been opened and I was told that the manager had the key and that they could not get hold of her. <br> After searching the shopping centre, another salon was able to assist me. Being a brides**** and a vital part of a wedding, I would have thought that they would have been very apologetic but the staff were not phased whatsoever and did not show any concern. I have not heard a word from the manager or salon to follow up. This kind service is absolutely shocking and I will not be recommending this salon to any friends or family. I would like a phone call from the manager of the store to explain.