Sorbet Crowthorne scarred me, I did not even receive an apology

I went to Sorbet Crowthorne for a waxing appointment and left with a substantial burn on my stomach. At the time I sucked it up, I understand that mistakes happen and I did not want to make a scene about something that might go away. The burn wound did not go away. Instead it scabbed, at which time I contacted Sorbet and informed them of the incident, and it continued to form a prominent SCAR. It took the owner a week to get in touch with me. Not only did she not apologize to me At ALL, but she belittled me on the phone and was incredibly disrespectful. She said that she would refund me what I spent on the appointment on the provisor that I never use her salon again.

I am beyond shocked.