ED
Emke D
1 reviews | Active since Aug 2017
03 Dec 2022, 18:18
Sorbet Constantia
Today was the THIRD TIME you wasted my day & time! Appointment was confirmed, but when I got there today, it was ONCE AGAIN not on the system!
Management: Training is the key to success & most definitely needed for your reception staff. I will recommend Sorbet Hout Bay - always excellent overall!!!
Helpful (0)
Replies (2)0
Replies (2)
Sorbet Group's replyOfficial
04 Dec 2022, 10:04 Good day, Emke
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
Sorbet Group's reply04 Dec 2022, 10:04
Official
Good day, Emke
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
ED
Emke D's updateReviewer Update
08 Dec 2022, 18:05Thank you Sorbet Constantia Management for going the extra mile since my last visit on Saturday.
I returned today and went well.
Special thank you to Lindsay Walmsley for addressing & resolving the issue. I will be back in the near future.
Regards,
Emke
I returned today and went well.
Special thank you to Lindsay Walmsley for addressing & resolving the issue. I will be back in the near future.
Regards,
Emke
ED
Emke D's update08 Dec 2022, 18:05
Reviewer Update
Thank you Sorbet Constantia Management for going the extra mile since my last visit on Saturday.
I returned today and went well.
Special thank you to Lindsay Walmsley for addressing & resolving the issue. I will be back in the near future.
Regards,
Emke
I returned today and went well.
Special thank you to Lindsay Walmsley for addressing & resolving the issue. I will be back in the near future.
Regards,
Emke