AB
Amy B

1 reviews | Active since May 2022

05 Jan 2025, 18:13

Sorbet cavendish

Two weeks ago today I went to have my nails done at sorbet Cavendish square my appointment scheduled for 12.00pm, I was running 5 mins behind, but out of respect for there time i had given them a call around 11.50am to notify them where I was told that I would not be able to have the scheduled service done...anyway because I was minutes away from the mall I still went through to see what we can do. Upon getting there my sister and niece who was scheduled ro have their nails done the same time as myself was still waiting to be seated, we were all seated around 12.20pm where they had started with my niece and my nails before my sister who was waiting there since 11.30am. Bare in mine my sister and I both had acrylic done at a cost of R570.00 each and niece had gel overlay at the same price. The service was diabolical as there reception had a horrible attitude, also there was no organization which of course put alot of pressure of the nail techs. My nails turns out beautiful and I was over the moon as sorbet always done a magnificent job unfortunately less than a week later my nails had already started falling off, I am no stranger ro having my nails done at sorbet where they usually last 4 to 5 weeks, I called them to explain what is happening and the booked me in to have then fixed..they also gave me a fill to avoid it happening again..with that being done I opted to change the colour and add art which I had paid the extra R70.00, today makes a weeks since the fill and are where I thought it would last me 4 to 5 weeks i am now sitting in the same position where my acrylics are falling off... I'm super annoyed because I do not live around the corner to be going back and forth to sorbet because a proper service was not rendered. It's not only the cost of the service but the cost of my petrol that is not going to be covered.

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Replies (1)
Sorbet Group
Sorbet Group's reply08 Jan 2025, 10:32
Official
Good day, Amy Bruyns. 

We sincerely apologize for the experience you've had. This does not reflect the standard of service we aim to provide at Sorbet. We have escalated the matter to our guest relations team, and a representative will reach out to you . 

Kind regards, 

Sorbet Group