Sorbet - Candi & Co Centurion mall - Appaling service

I sent an email to the sorbet group on 27 November 2023 and received a reply the next day from Thandokazi who told me that the store will be in contact. 2 days later I still have not heard from anyone so I sent a follow up email and was informed the branch will be in contact. 7 days later nobody has gotten in touch with me. This is the email I sent. **

Good Afternoon

Hope you are well,

I visited Candi and Co this afternoon at 12:00, at the Centurion mall branch

I booked for a relaxer using Mizani

I am so dissatisfied with how my hair was treated, my scalp has basically burnt, I can feel the flakiness or dryness starting to form. I mentioned it to the hairstylist(Perseverance a.k.a Percy) before the application that I have an extremely sensitive scalp and that I cannot have relaxer on my head for too long. The problem started with how the stylist app**** relaxer and the rule is relaxer does not get app**** directly on the scalp but from the root.

While washing the relaxer off, I emphasized to the stylist the "burning areas" to wash it off a little longer but that clearly did not help. The water kept pouring on my face and into my ear during the washing process. Tye stylist could not blowdry my hair properly, I had to ask her to blowdry it again, afterwards the stylist offered to straighten my hair of which I agreed to but while straightening it my hair started to smell burnt of which I asked the stylist to stop with the process. I do not know who the manager of the branch is, but I mentioned it to Zinhle or Zinzile who merely offered a "sorry about that" and continued to let me pay, I was not even given a receipt as they ran out of the paper roll of which I get.

Please could this be looked into and please could I get a refund.