Sorbet Can Miss Me

I called Sorbet in Blairgowrie to make my booking for my monthly leg wax on Wednesday (2/11/2022). Not only do I do this monthly, I go to Sorbet Blairgowrie as it is convenient and close to home. My booking was confirmed for 10am Sunday (6/11/2022), normal process, name, number, booking time. Upon my arrival, not only am I informed that my booking was not made, but I cannot be found on the system at all. I'm left standing around for a good 15 minutes repeating my details because the lady at the reception desk can't find anything. Instead of apologizing and trying to make a plan to fit me in due to the error and unprofessionalism on Sorbets part, I am told to go elsewhere because I cannot be helped. If that's how Sorbet treats loyal customers, they can miss me. I'll take my business elsewhere as instructed.